Trade Terminal is a next-generation online booking system that brings together customers, staff and managers on the same platform.
This article describes the advantages that your business will gain from using Trade Terminal:
Website Traffic Converted to New Customers
Your website acts as a virtual storefront and can be the first interaction that people have with your business.
There is a significant cost to creating and maintaining your website.
The overall cost is increased when you include digital marketing and traditional marketing to promote your business.
Trade Terminal will ensure that people that browse your website can now be converted to paying customers any time of the day or night.
Australians now demand the option of making a booking and paying for services online 24/7 via their smartphones and laptops.
Take Multiple Bookings at The Same Time
When taking bookings via the telephone you are limited to one customer booking per phone line and only within your normal business hours.
Using Trade Terminal businesses can take multiple bookings at the same time with everything synchronized in real-time.
Custom Booking Portal
Example: Trade Terminal custom booking portal.
Trade Terminal are experts in working with businesses to design a custom booking portal that has the same look and feel as your company website.
Your new and existing customers will have the highest quality user experience (UX) when making an online booking.
Increased Repeat Customers
More customer loyalty leading to more repeat customers is obtained using the Trade Terminal online booking system.
All of your customers have a self-service portal that they can login via the internet and view all the communication and booking history that they have with your business.
From this self-service portal, your customers can book additional services from your business with a click of a button.
With Trade Terminal, you are able to target customers with personalised emails that offer promotions, sales and discounts.
Connect with The Local Business Community
Trade Terminal online booking system makes it easy for customers to book multiple services with local businesses.
Customers can sign up and aggregate all bookings and appointments for service providers across all industries on one central system.
For example: If you are moving house you can use Trade Terminal and start booking services with all types of local providers (fitness instructors, dentists, doctors, massages) then login to the customer
Self-service portal via the internet and view all the communication and booking history from all these providers in one place.
Marketing That Works
Deciding on how to best market your businesses services to attract new customers and increase repeat customers is challenging.
Trade Terminal helps with marketing as it comes with an inbuilt CRM (customer record management) system and advanced real-time booking reports that owners can easily access and then develop informed marketing strategies.
Each staff member can be configured individually with their own schedules, work hours, services provided and colour coded. When your booking and appointment schedule is organised in different colours, all you need is one glance at the schedule to easily manage your bookings.
Staff can login to the staff portal and view the visual calendar of their bookings by day, week, month or service.
Trade Terminal online booking system enables you to run a more efficient business by having a better understanding of your customers and the management of your service staff.
We understand the importance of comprehensive reporting, tracking and analytics to the success of businesses of any size. The Trade Terminal online booking system dashboard provides a real-time snapshot of booking activity, which can be altered to view activity by day, week or month across staff members and/or services. This range of filter options is also translatable to downloadable reports for analysis purposes.
Your understanding of how to best structure your online booking system for your business will improve over time and you can increase the volume of customers and the profit per customer by running your business more efficiently.
If you obtain just one online booking through your website a month from a new or existing customer you have justified the cost and use of Trade Terminal for your business.
Trade Terminal partners with our customers to provide solutions that improve the booking automation process as the volume of your online bookings grow.